Privacy Policy of G55bet – LGPD

The controller responsible for processing your personal data is G55bet, the operator of the platform available at g55bet.best. As the data controller, G55bet is the entity that makes decisions about how and why your data is collected and processed, as defined by the LGPD.

To exercise your rights as a data subject or ask questions about how your data is processed, contact our Data Protection Officer (DPO) at suporte@g55bet.best, with the subject line "LGPD – Data Subject Rights".

A G55bet collects personal data in the categories below, in accordance with the purpose of each processing activity:

We do not collect sensitive personal data — such as racial origin, religious beliefs, or health information — except where strictly required to meet a specific legal obligation, such as responsible gambling self-exclusion cases.

A G55bet processes your personal data exclusively for the purposes described below:

• Account operation: create, maintain, and manage your user account on the platform.
• Transaction processing: process deposits via Pix, boleto bancário, credit and debit card, PicPay, Mercado Pago and TED transfer, as well as withdrawals to the account holder's registered bank account.
• Identity verification (KYC/AML): confirm your identity and fulfill obligations related to anti-money laundering and counter-terrorism financing, as required by Brazilian law.
• Customer support: answer questions, resolve issues and maintain support history to ensure continuity of Portuguese-language assistance.
• Responsible gambling: monitor gambling behavior patterns to identify signs of problem gambling and offer support, in line with the platform's responsible gambling guidelines.
• Security and fraud prevention: detect suspicious access, fraud attempts, multiple accounts, and the use of bots or automated scripts.
• Communications: send notifications about your account, promotions you have opted into, and relevant Terms and Conditions updates.
• Product improvement: analyze aggregated, anonymized usage patterns to improve the platform experience — Sports Betting, Live Casino, slots and all other features.
• Legal obligations: comply with court orders, requests from competent Brazilian authorities and tax obligations.

Under the LGPD, all personal data processing requires a legal basis. The G55bet bases its data processing on the following legal grounds:

• Contract performance: processing necessary to operate your account, handle bets, and process payments — the primary basis for the platform's operation.
• Legal obligation compliance: identity verification (KYC), anti-money laundering (AML) compliance, and fulfillment of requests from Brazilian authorities.
• Legitimate interest: fraud detection, platform security improvements, and sending essential operational communications, provided these do not override your fundamental rights.
• Consent: sending marketing communications and promotions, and the use of non-essential cookies. You may withdraw this consent at any time without affecting your use of the platform.

A G55bet does not sell, rent or transfer its database to third parties for commercial purposes. Personal data is only shared in the situations described below, limited to the minimum necessary for each purpose:

• Payment processors: data strictly necessary to process transactions via Pix, boleto, credit and debit card, PicPay, Mercado Pago, and TED — institutions such as Nubank, Itaú, Bradesco, and Banco do Brasil act as processors under contract with G55bet.
• Identity verification providers: specialized KYC and AML partners who process documents to verify your identity as required by Brazilian law.
• Technology providers: companies that provide cloud infrastructure, cybersecurity and data analytics tools, always under confidentiality agreements and with access limited to the minimum necessary.
• Casino game providers: licensed developers who provide slots, Live Casino, and crash games receive only the technical session data required for the games to function.
• Competent authorities: when required by law, court order, or a legitimate request from a Brazilian public authority — such as the Federal Revenue Service, Federal Police, Public Prosecutor's Office, or COAF.

The personal data of users of G55bet are stored on servers located in Brazil or in countries that provide an adequate level of data protection, as determined by the National Data Protection Authority (ANPD).

Technical and organizational measures adopted to protect your data:

• Encryption in transit: 256-bit SSL/TLS encryption on all communications between your device and the platform.
• Encryption at rest: sensitive data — identity documents, financial information, and passwords — are stored using AES-256 encryption.
• Access control: only staff with a justified operational need have access to personal data, protected by multi-factor authentication and access logging.
• Continuous monitoring: intrusion detection systems and anomaly monitoring operating 24 hours a day.
• Security testing: G55bet conducts periodic penetration testing and security audits to identify and address vulnerabilities.

In the event of a security incident that may affect your personal data, the G55bet will notify the ANPD and affected data subjects within the timeframe established by the LGPD, providing information about the nature of the incident, the data involved, and the measures taken.

A G55bet retains your personal data for as long as necessary to fulfill the purposes described in this policy, in compliance with applicable legal retention periods in Brazil:

• Active account data: retained for as long as the account remains active or while a contractual relationship is in effect.
• Financial and KYC data: retained for a minimum of 5 years after account closure, in compliance with anti-money laundering obligations (Law No. 9,613/1998) and Central Bank of Brazil regulations.
• Betting and transaction records: retained for 5 years for audit purposes, dispute resolution, and tax obligations.
• Support communications: retained for 2 years after the support ticket is closed to ensure continuity and historical reference.
• Self-exclusion data: retained indefinitely to prevent re-registration by users who have requested permanent self-exclusion.

A G55bet uses cookies and similar technologies to ensure the platform works correctly, improve the user experience, and — with your consent — personalize content and communications.

You can manage your cookie preferences at any time through your browser settings. Disabling essential cookies may prevent the G55bet platform from functioning correctly — login, betting, and payments all depend on them. Optional cookies can be disabled without affecting basic access.

A G55bet does not use third-party cookies to track users across sites outside the platform without your express consent. Campaign tracking pixels, where used, respect the consent preferences you have set.

The General Data Protection Law grants you, as the data subject whose information is processed by the G55bet, the following rights — all of which can be exercised free of charge:

To exercise any of these rights, send an email to suporte@g55bet.best with the subject line "LGPD – Data Subject Rights" and specify the right you wish to exercise. G55bet will respond within 15 business days. If your request cannot be fulfilled, you will be informed of the reason. You also have the right to file a complaint with the National Data Protection Authority (ANPD) if you believe your rights have not been respected.

The services of G55bet are strictly intended for users aged 18 and over. The platform does not knowingly collect personal data from minors. If you are a parent or guardian and believe that a minor has created an account on G55bet, please contact us immediately at suporte@g55bet.best.

A G55bet may update this Privacy Policy to reflect changes in Brazilian legislation, platform practices, or the services offered. Material changes will be communicated at least 7 days in advance via your registered email or a notice in your account dashboard.

The date of the last update is always shown at the top of this document and in the hero section of this page. We recommend reviewing this policy periodically. Continued use of the platform after any update takes effect constitutes acceptance of the new terms.

For any questions related to this Privacy Policy, the processing of your personal data or the exercise of your rights as a data subject, please contact the Data Protection Officer (DPO) of G55bet:

• Email: suporte@g55bet.best — subject: "LGPD – Privacy"
• Live chat: available 24 hours a day, 7 days a week, directly on the platform in Portuguese

The response time for LGPD-related requests is up to 15 business days. For urgent matters — such as suspected unauthorized use of your account — live chat support is available in real time. If you are not satisfied with G55bet's response, you have the right to file a complaint with the National Data Protection Authority (ANPD), the federal body responsible for enforcing the LGPD in Brazil.